Masterly renovated historic hotel with good facilities and friendly staff:

Together with friends (two families with a teenager each) we spent six days at this historic, expertly renovated hotel. While my husband and I had a double room De Luxe, our son had a Single Room De Luxe, which was in the new wing. Both were well-sized and contemporarily furnished. In addition, they featured well-appointed bathrooms and balconies.

To our astonishment, the hotel was far from being fully booked. Although we were here in the second week of July (high season in many parts of Switzerland, but not in the Engadine). Sometimes we were completely on our own in the dining-room or in the lounge. This felt somewhat strange and did not contribute to a good atmosphere. Nevertheless, we felt well at ease as most employees were friendly and helpful, especially the ones at the front desk.

As we were on half board, we had dinner in a beautiful ancient hall. Here men were asked to wear a jacket. In our booking confirmation there was even talk of wearing a suit with tie, but this turned out to be rather wishful thinking than reality. The staff in here was rather formal, especially the male servers. As far as the food was concerned, a delicious five-course dinner was served, and the portions were plentiful. Also the breakfast was here. You could help yourself from a well-arranged buffet. Egg dishes were available to order from the staff. 

The facilities at the Kronenhof are really impressive. In addition to the mentioned half board restaurant there is also an à la carte restaurant (16 points Gault Millau). Plus, there is a casual lunch place in the garden. With respect to wellness, there is a fantastic pool area and a beautiful spa. Apart from a bar (where unfortunately smoking is allowed), you find here also a lounge and several others rooms where you can settle down.

On one occasion, a guest reception took place. To our astonishment, neither the manager nor lots of other guests were present. Whereas a glass of prosecco was served, none of the staff seemed to see a need to refill the glasses once they were empty.

Anyway, we enjoyed our stay at the Kronenhof. It is a beautiful historic hotel which had been masterly restored. Furthermore, it features great facilities, and the staff is usually eager to please.

Date of stay: July 2012